CCPA Privacy Policy

  1. Purpose. The California Consumer Privacy Act (the “CCPA”) grants California residents (“Consumers”) certain rights with respect to information collected by businesses that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to them or their households (“Personal Information”). These rights include (i) the right to request that a business disclose the categories and specific pieces of Personal Information that it has collected about the Consumer, (ii) the right to request that the business delete Personal Information it has collected about the Consumer, (iii)  the right to request that a business disclose the categories of sources from which Personal Information is collected, the business or commercial purpose(s) for which Personal Information is collected, and the categories of third parties with whom the business shares Personal Information, (iv) the right to direct a business that sells Personal Information to not sell the Consumer’s Personal Information (the right to “Opt Out”), and (v) the right to not be subjected to discrimination because the Consumer exercises any of the rights granted by the CCPA.

     

    The purpose of this CCPA Privacy Policy (the “Privacy Policy”) is to affirm Golden Empire Mortgage, Inc.’s (“GEM”) continued commitment to safeguarding both the privacy and security of Consumer’s Personal Information and to establish and publish policies and procedures that adhere to the requirements of, and afford Consumers their rights under the CCPA.

  1. Scope. This Privacy Policy applies to the Personal Information of California residents that is collected or received by GEM from and after January 1, 2019. This Privacy Policy applies to all data, transactions, activities, and persons to the extent they are covered by, and subject to the CCPA.
  2. Definitions. All capitalized terms used in this Privacy Policy shall have the meaning ascribed to those terms by the CCPA, unless otherwise expressly defined herein.
  3. Your Right to Know What Personal Information GEM Collects and Why.
    1. Your Right to Know.     Under the CCPA, a Consumer has the right to request that GEM disclose the categories and specific pieces of Personal Information that it has collected about him/her/them (a “Request to Know”). A Consumer also has the right to receive a copy of the Personal Information GEM has collected about him/her/they upon submission to GEM of a Verifiable Consumer Request. GEM will respond to a Request to Know and, if applicable, provide a Consumer with a copy of the Personal Information it maintains free of charge, and in a readily useable format, within forty-five (45) days after receipt of the request. The 45-day response period may extended one time for an additional forty-five (45) days upon notice to the Consumer.
    2. How to Submit a Request to Know.      You can make a Request to Know by submitting a Verifiable Consumer Request to GEM in one of the following three ways.
      1. Toll Free Telephone Number. You can call us directly on our toll free telephone line at 844-959-0618.
      2. Online Portal.  You can submit your request online through GEM’s electronic portal by clicking HERE.
      3. U.S. Mail.        You can write to us directly at:

        Golden Empire Mortgage, Inc.
        Attn: CCPA Clerk
        2659 Townsgate Road, Ste. 236
        Westlake Village, California 91361

    3. What is a Verifiable Consumer Request?         A Verifiable Consumer Request is a request made to GEM by a Consumer, or by a Consumer’s Authorized Agent, that GEM can reasonably validate as having been made by or for the Consumer about whom information is being requested. GEM uses a two-factor validation process to verify the identity of Consumers requesting to know the categories of Personal Information that GEM has collected and maintains about the Consumer. Under this validation process, GEM compares two data-points provided to it by or for the Consumer against those same two data-points in GEM’s records. A Request to Know will be considered a Verifiable Consumer Request if the two data-points provided by or for the Consumer match the two data-points maintained by GEM.

       

      GEM uses a three-factor validation process  to verify the identity of Consumers requesting to know specific pieces of Personal Information that GEM has collected and maintained about the Consumer. Under this validation process, GEM compares three data-points provided to it by or for the Consumer against those same three data-points in GEM’s records. A Request to Know will be considered a Verifiable Consumer Request if the three data-points provided by or for the Consumer match the three data-points maintained by GEM and the Consumer affirms under penalty of perjury that  (s)he is the Consumer about whom information is being requested.

    4. What Personal Information Does GEM Collect and Why?                    The categories of Personal Information that GEM has collected from Consumers during the preceding twelve (12) months, the purposes for which the Personal Information was collected, the sources from which GEM has collected Consumer Personal Information, and the Third Parties with whom GEM shares Consumer Personal Information can be found HERE.
    5. What Personal Information Has GEM Sold?    GEM does not sell Consumer Personal Information. GEM does sell mortgage loans to buyers on the secondary market. As part of these secondary market transactions, Consumer Personal Information for purchased mortgage loans is transferred along with the mortgage loan itself to the buyer. Moreover, to facilitate the origination of mortgage loans requested from GEM by Consumers, and as part of the normal loan origination, processing, and underwriting process, GEM routinely must share Consumer Personal Information with various Third Parties and service providers. The categories of Consumer Personal Information that GEM has transferred to secondary market purchasers, or shared with Third Parties or other service providers for a business or commercial purpose over the past twelve (12) months can be found HERE.
    6. Does GEM Sell the Personal Information of Minors?   No. GEM does not collect or sell the Personal Information of minors under the age of sixteen (16) years.

 

  1. Your Right to Request that GEM Delete Your Personal Information.
    1. Your Right to Request Deletion.          Under the CCPA, a Consumer has the right to request that GEM delete any Personal Information it has collected about the Consumer (a “Request to Delete”). After receipt of a Verifiable Consumer Request, GEM will respond to a Request to Delete within forty-five (45) days after receipt of the request and, if legally required, will delete the Consumer’s Personal Information. The 45-day response period may extended one time for an additional forty-five (45) days upon notice to the Consumer. GEM is not required to delete Consumer Personal Information that it requires for any of the purposes identified HERE.
    2. How to Submit a Request to Delete.    You can make a Request to Delete by submitting a Verifiable Consumer Request to GEM in one of the following three ways.
      1. Toll Free Telephone Number. You can call us directly on our toll free telephone line at 844-959-0618.
      2. Online Portal.  You can submit your request online through GEM’s electronic portal by clicking HERE.
      3. U.S. Mail.        You can write to us directly at:

        Golden Empire Mortgage, Inc.
        Attn: CCPA Clerk
        2659 Townsgate Road, Ste. 236
        Westlake Village, California 91361

    1. How Will GEM Verify That a Request to Delete is Valid?        To verify that a Request to Delete is a valid request, GEM will use the same validation process it applies to ensure that a Request to Know is a Verifiable Consumer Request (see, paragraph 4(c) above).
  1. Your Right to Request that GEM Not Sell Your Personal Information.
    1. Your Right to Opt Out of the Sale of Your Personal Information.         Under the CCPA, a Consumer has the right to request that a business that sells Personal Information about the Consumer to Third Parties not sell the Consumer’s Personal Information (a “Request to Opt-Out”). A business that sells Consumer Personal Information and that has received a Request to Opt-Out is prohibited from selling a Consumer’s Personal Information unless the Consumer subsequently provides the business with express authorization to do so. GEM does not sell Consumer Personal Information.

       

      GEM does sell mortgage loans to buyers on the secondary market. As part of these secondary market transactions, Consumer Personal Information for purchased mortgage loans is transferred along with the mortgage loan itself to the buyer. After receipt of a Verifiable Consumer Request, GEM will respond to a Request to Opt-Out within fifteen (15) days after receipt of the request and, if legally required, and as applicable, will not sell a Consumer’s Personal Information to any Third Party.

    2. How to Submit a Request to Opt-Out.  You can make a Request to Opt-Out by submitting a Verifiable Consumer Request through GEM’s online portal HERE.
  1. Your Right to Not Be Discriminated Against for Exercising Your CCPA Rights.
    1. Your Right to Not be Discriminated Against.    A business may not discriminate against any Consumer for exercising their rights under the CCPA. This includes (i) denying the Consumer goods or services, (ii) charging different prices for goods and services, (iii) providing different levels or quality of goods and services, and (iv) suggesting that a Consumer will receive a different price or rate for, or a different level or quality of goods and services. A business may, however, upon notice to the Consumer, offer financial or other incentives to Consumers for the collection, sale, and/or deletion of their Personal Information.

      GEM does and will not discriminate against any Consumer who exercises, or seeks to exercise any rights under the CCPA.

  1. Authorized Agents Requests.
    1. Can I Designate an Authorized Agent to Make a Request on My Behalf?     Yes, you may designate and make a request to GEM through an Authorized Agent.
    2. What is an Authorized Agent?            An Authorized Agent is a natural person or a business entity registered with the California Secretary of State that a Consumer authorizes to make requests under the CCPA on their behalf.
    3. How Do I Make a Request Through an Authorized Agent?    To make a request to GEM through an Authorized Agent, the following two (2) conditions will need to be satisfied: (i) you must provide GEM with written documentation authorizing the Authorized Agent to make requests on your behalf, and (ii) your Authorized Agent will need to verify their/its identity with GEM. GEM will deny a request from any Authorized Agent who does not or cannot submit proof to the satisfaction of GEM that they are authorized to act on behalf of a Consumer.
    4. Is a Power of Attorney Acceptable Proof of My Agent’s Authority to Act on My Behalf?      Yes. A validly executed and current Power of Attorney that conforms to the requirements of California Probate Code sections 4000-4465 will be accepted by GEM as proof that your Authorized Agent is authorized to make requests on your behalf.
  2. How Can I Get More Information or My Questions Answered? You can get answers to your questions or additional information about this Privacy Policy in two (2) ways:

                               a. Toll Free Telephone Number. You can call us directly on our toll free telephone line at 844-959-0618.

      1. U.S. Mail.        You can write to us directly at:

        Golden Empire Mortgage, Inc.
        Attn
        : CCPA Clerk
        2659 Townsgate Road, Ste. 236
        Westlake Village, California 91361

  1. When Was this Privacy Policy Last Update?

    This Privacy Policy was last updated on January 1, 2020.

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